30-Day Money-Back Guarantee
We stand behind every product we sell. If you're not satisfied for any reason, we'll make it right — no hassle, no questions asked.
🛡️ 99%+ Purity Guaranteed or Your Money Back— Every batch is independently tested by Janoshik Analytical & Kovera Labs. If a product doesn't meet our stated purity standard, we issue a full refund immediately — no return needed.
Return & Refund Policy
- You have 30 days from delivery to request a return or refund
- Damaged, defective, or wrong item received — we refund or reship immediately, no return required
- Purity concern? We refund 100% — no return needed
- Refunds issued to the original payment method within 3–5 business days
- Unopened products in original condition qualify for returns within 30 days
📦 Shipment Protection — Included on Every Order
Every PureAmino order ships with full shipment protection at no extra cost:
- Lost in transit — we reship your full order at no charge
- Damaged on arrival — send us a photo, we reship or refund immediately
- Delayed beyond 14 business days — contact us and we'll investigate and resolve
How to Request a Return or Refund
Email support@pureamino.co with your order number
Describe the issue — damaged, wrong item, purity concern, or missing item
Attach a photo if relevant (damaged packaging, wrong product)
We'll respond within 24 hours with a resolution — refund, reship, or replacement
Exclusions
- Returns requested after 30 days of delivery
- Opened and partially used products (unless defective or purity concern)
- Products stored improperly by the customer
- Custom formulations or special-request orders
Need help with an order?
Our team responds within 24 hours, Monday–Friday. We're here to make it right.